Frequently asked questions
Answers to the questions legal teams ask us most.
Don’t see yours? Talk to us.
Data, volume and limits
Plan the collection you want to bring into review.
How much data can we upload?
There’s no limit on the number of documents in a workspace. Bring the whole matter, not a sample.
Is there a limit on individual documents?
Each document can hold up to 1 million characters (about 250,000 tokens). That covers most documents, including long contracts and transcripts. A document over the limit isn’t rejected. It’s held for review, and we work with you on how to handle it.
Is there a file size limit?
We recommend keeping individual files under 500 MB. If you have larger files, such as big archives or long recordings, we’ll help you split them before ingestion.
View upload limitsUsers and collaboration
Bring your team together with access you control.
Is there a user limit?
No. Add your whole team at no extra cost.
Can we control who sees what?
Yes. You decide which workspaces and which datasets each person can access. Each user sees only the matters and data you’ve given them, nothing else.
Can we bring in outside counsel, experts or clients?
Yes. Give them access to just the workspace or dataset they need. They won’t see any other matters or data in your account.
Do you support single sign-on (SSO)?
Yes. We support Okta and other major identity providers. Let us know which one you use, and we’ll set it up together with your IT team.
Discuss your identity providerDo we have to replace our current review platform?
No. You can use altumatimOS alongside your current review platform. Bring in supported exports, run AI review and investigation in altumatimOS, and send results back out in standard formats.
Explore supported importsSecurity and privacy
Understand how your data is used. Talk to us about your organization’s security requirements.
Is our data used to train AI models?
No. Your documents are never used to train our models or any third-party model.
Explore AI governanceQuestions about hosting, access, or retention? Talk through your requirements with our team, or explore security.
Accuracy and defensibility
Understand the evidence, validation, and human judgment behind a review.
How do you prevent AI hallucinations?
Answers in altumatimOS are grounded in your documents and cite their sources. Click a citation to open the document behind it, so you can check the AI’s work instead of taking it on trust.
How do we know the AI review is accurate?
Before a full run, your team reviews a control set: a sample of documents where you agree or disagree with the AI’s calls. altumatimOS measures performance against your decisions using precision, recall and F1. You can refine the criteria and re-test until the results meet your standard, then run the full set.
Explore Autonomous ReviewIs AI-assisted review defensible?
The control-set workflow supports a documented, measurable validation process: who reviewed what, the criteria used, and the resulting metrics. Your team validates the review against its own decisions and requirements.
Do we still need human reviewers?
Yes. Your attorneys set the criteria, validate the control set and make the final calls. altumatimOS does the first-pass review across the full set, so people spend their time on judgment, not volume.
Getting data in and out
Work with your existing files, preserve context, and take your results with you.
What file types do you support?
Email, Office documents, PDFs, images, spreadsheets, archives, and more. Audio and video transcription is available on request. See the full, searchable list on our Supported Data Types page.
Browse supported data typesHow do we upload data?
Upload directly in the browser, transfer large collections by SFTP, or connect Google Drive or Dropbox.
Can we bring in data from Relativity or another platform?
Yes. We accept standard loadfiles (DAT/OPT), Relativity exports, and our own CSV format. Loadfiles are treated as final, so your existing text, images and metadata come through as they are. Contact us to confirm exports from other platforms.
View loadfiles and platform importsDo you keep email families and attachments together?
Yes. Emails and their attachments stay linked as families throughout review and export.
Do you handle foreign-language documents?
Yes. altumatimOS can translate documents so your team can review them in English. Contact us to confirm support for the languages in your collection.
Ask about your languagesCan you process audio and video?
Yes. Recordings can be transcribed on request when they’re ingested, so their content is searchable and reviewable like any other document. Contact us about supported formats and recording lengths.
What happens if a file can’t be processed?
You’ll see it in a failure log for your workspace, so nothing goes missing silently. We’ll work with you to recover or reprocess it.
Can we export our data and results?
Yes. Export original documents, productions (DAT/OPT loadfiles with text, images and natives), privilege logs, and results for issue, privilege and confidentiality review as CSV. Your data is never locked in.
Explore export optionsGetting started, support and pricing
Talk through your requirements, see the product, and discuss next steps with our team.
How is altumatimOS priced?
Contact our team to discuss your requirements and request a quote.
Talk to us for a quoteCan we see it before we commit?
Book a demo for a live walkthrough of altumatimOS and time for questions with our team.
Book a demoWhat browsers are compatible with altumatimOS?
Contact our team to confirm compatibility with your browser, version, and device before getting started.
Check browser compatibilityLet’s talk about your matter.
Bring your questions about the platform, onboarding, support, or pricing. We’ll help you work through the details.